Manager Job

Never before have the words “turbulence” and “uncertainty” made so many business headlines. Virtually all industries are being affected by the turmoil we now face. With this level of uncertainty affecting your business and your career, what management competencies do you – a manager – need to develop to best manage your business and your employees now and during the next three years?

For years human resource professionals, corporate trainers, recruiters, managers and others have known what sets apart the average performers from the stars. It is not technical skills, nor intelligence. It is something else, something that you knew it if you saw it, but which was difficult to clearly define. It was people skills. After many years of talking about people skills, those of us in the business of training, coaching, managing and hiring have been vindicated. We can replace it with an objective, measurable term—emotional intelligence. Those who have never valued the ability to read people and understand emotions because these were soft skills and could not be measured, will have to rethink their stand. Emotional intelligence is a set of abilities.

We can classify emotional intelligence into four related parts:

• Identifying emotions – the ability to correctly identify how people are feeling
• Using emotions – the ability to create emotions and to integrate your feelings into the way you think
• Understanding emotions – the ability to understand the causes of emotions
• Managing emotions – the ability to figure out effective strategies that use your emotions to help you achieve a goal

Here are ways in which emotional intelligence assists managers in our work, based upon the four-branch theory of emotional intelligence.

Identifying emotions:

• Need to be aware of one’s feelings so that one is not blinded by emotions
• Being aware of other’s emotions is a key to working with people

Using Emotions:

• Creative ideas can come from the ability to generate a mood or an emotion.
• Empathy for people.

Understanding emotions:

• Know what motivates people.
• Understand other people’s point of view.
• Understand and handle team interactions.

Managing emotions:

• Be aware of your emotions and use them to solve problems.
• When disappointed try to find out the cause and take remedial measures.

It is absolutely necessary for a successful manager to be skilled with emotional intelligence. Emotional intelligence enhances management skills. It is a set of abilities which can assist managers in several, critical ways. Emotionally intelligent managers are able to understand their emotions and those of others, in order to help them motivate their staff and themselves.

Emotional intelligence also raises team effectiveness and creative thinking. But all in all a manager has to keep in mind that emotional intelligence is not the sole predictor of workplace success, career satisfaction or leadership effectiveness. It is one of many important components. Part of being an educated user of emotional intelligence means understanding that it is not and should not be thought of as a replacement or substitute for ability, knowledge or job skills.

Source: ItPeopleindia.com

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